Please read the FAQ’s below. If you can’t find the answer you are looking for our email is at the bottom of the page!
Shipping and Delivery
When will I get my BackAware Belt?
How does shipping and delivery work?
You’ve made an order, honestly I am delighted you have taken such a proactive step! I really think you are going to love the BackAware Belt.
Once an order is placed, we take your specific BackAware Belt and pack it up with love and attention. It can take up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full – this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.
WE send the BackAware Belt via An Post in Ireland and UPS internationally. Generally delivery takes approximately 2-8 business days once we have shipped**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can track your order.
Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
*Please note: We send via signature required post to ensure safe delivery – if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. If you order when we have no stock then it will take us a few weeks to get the Belt to you.
How much do I pay for shipping?
When will my order arrive?
How do I track my order?
Haven’t received your shipping confirmation yet? We may be making up the order for you. IN this case unfortunately it will be a few weeks but I promise you its worth the wait!
How do I make sure I order the right size?
We will email you before we ship your belt to make sure it is accurate but generally there are two sizes. One Belt suits XS,S,M, L and one for XL and up.
What type of Workouts Can I do with the BackAware Belt?
In this membership you will have access to Back and Sports Pilates, Gym and HIIT classes.
You can use the BackAware Belt for any workout you choose however where you want to consider your form.
How do I use the BackAware Belt?
Apple App: https://apps.apple.com/us/app/backaware/id1565746694?uo=4&at=1001lxLB
We will send you videos about how to set up your Belt and in the box there will be instructions also.
My BackAware App won't work?
If it still doesn’t work when you do this. Close the App and restart it.
Can children use the BackAware Belt
Please use professional advice and discretion if your child is ready for certain activities but if they are the BackAware Belt can make sure they learn how to do it correctly.
Returns and Exchanges
What is the Returns Policy?
Can I update my order?
How long does it take for my refund/exchange to be processed?
I need to cancel or change my order!
How secure is your payment?
You can also pay through Apple or Google Pay.
What is there is an issue with my order, what can I do?
How do I provide private feedback?
If you have any suggestions to make the product better please let us know. One of our clients, Garrett had a good suggestion and we have changed a page on the App to accommodate it so we do listen!