Delivery and Returns
How does delivery work?
✔︎ You’ve made an order, honestly I am delighted you have taken such a proactive step! I really think you are going to love the BackAware Belt.
Once an order is placed, we take your specific BackAware Belt and pack it up with love and attention. It can take up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready.
We send the BackAware Belt via An Post in Ireland and UPS internationally. Generally delivery takes approximately 2-8 business days once we have shipped**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can track your order.
At the moment there is a bit of a backlog so it is taking about 2/3 weeks to fulfill an order as we wait on stock so please be patient. We really appreciate it.
**Please note: all shipping timeframes are from the advertised date of dispatch. If you order when we have no stock then it will take us a few weeks to get the Belt to you.
Do you have a returns policy?
✔︎ We offer a 30 day returns policy. Just return the belt and we will send you a refund. As long as the belt isn’t damaged we will give a return no questions asked.
There is a one year guarantee on the belts. If there any issues just email us at firstname.lastname@example.org and we can sort these issues for you.